Privacy policy

Last Updated: 11-11-2025

Winch Logistics Services (“Winch”, “we”, “our”, or “the Company”) places the highest importance on protecting the privacy and security of data belonging to partner companies using our digital platform and mobile application.
This policy aims to clarify how Winch collects, uses, protects, and shares company data while using its smart logistics services.
By accessing or using the Winch platform or application, you expressly agree to all the terms of this Privacy Policy.

For the purposes of this Policy, the following terms shall have the meanings set forth below:

·      Partner Company / Corporate Client: Any business entity using Winch services or application for transportation or shipping purposes.

·      Winch Logistics Services (Winch): The company owning and operating the digital platform and mobile application.

·      Business Data: Information related to the company such as trade name, commercial registration, address, contact details, bank account information, and transaction records.

·      Operational Data: Details of transport orders, delivery operations, loading/unloading locations, financial amounts, performance reports, and communications between both parties.

·      Third Party: Any external entity engaged by Winch to operate or develop the service, including payment providers, insurance companies, or technology service providers.

Winch collects various types of data to ensure efficient and secure service delivery, including:

·       Full legal trade name and commercial registration or licensing details.

·       Company address and contact information (phone number, email, company representative).

·       Financial details such as bank account numbers or e-wallet data for payments and settlements.

·       Details of transport and shipment orders related to the company.

·       Activity logs within the app (login times, performed actions, order history).

·       Geographical locations of loading and delivery points.

·       Internet Protocol (IP) address and device type used to access the platform.

·       Performance data and operational analytics.

·       Verification of commercial registration and tax records from official authorities.

·       Data from banks or electronic payment companies to process financial transfers.

·       Reports from insurance companies in case of accidents or compensation claims .

Winch uses the collected data for the following purposes:

Winch may share certain necessary data with selected third parties solely for operational purposes, such as:

·       Electronic Payment Providers: For processing financial transactions.

·       Insurance Companies: For trip coverage and damage compensation.

·       Governmental or Regulatory Authorities: When legally required to disclose information.

·       Technical Service Providers: Including hosting, analytics tools, and location systems.

All third parties are contractually obligated to use the data only for the agreed purposes and to maintain strict confidentiality and data security under approved data protection agreements.

 Winch takes all necessary technical and organizational measures to protect company data, including:

·       Using advanced encryption protocols (SSL / TLS) for secure data transmission and storage.

·       Restricting access to sensitive data to authorized personnel only.

·       Continuous monitoring of systems to detect unauthorized access or cyber threats.

·       Conducting regular backups to ensure data integrity.

·       Periodic review and updates of security and technical policies.

Partner companies have the following rights concerning their data:

·       Right of Access: Request a copy of their data held by Winch.

·       Right of Correction: Modify or update inaccurate or outdated information.

·       Right of Deletion: Request deletion of data after termination of the business relationship, unless legally required to retain it.

·       Right to Object: Refuse the use of data for marketing or non-operational purposes.

·       Right to Withdraw Consent: Withdraw authorization for data use at any time without affecting the company’s legal rights.

To exercise these rights, companies may contact our corporate support team at  support@winch.eg

Winch retains partner company data for the duration of the business relationship or as long as the account remains active.
After termination, certain data may be retained for a limited period for legal, accounting, or anonymized analytical purposes.

The Winch platform and application use cookies and similar technologies to:

·       Improve user experience and customize settings.

·       Save login information.

·       Analyze performance and operational processes.

Partner companies can disable cookies from browser settings; however, this may affect some platform functions.

Winch reserves the right to modify or update this Privacy Policy from time to time.
In case of material changes, companies will be notified via email or in-app notification.
Continued use of the services after such updates constitutes acceptance of the revised policy.

Winch complies with all applicable local data protection laws and regulations in the Arab Republic of Egypt, as well as international cybersecurity and privacy standards.

For any inquiries or complaints regarding privacy or data management, please contact us through the following channels:

Email: support@winch.eg

App: Through the “Contact Us” form within the Winch mobile application.

 The partner company acknowledges that it has read and fully understood all provisions of this Privacy Policy and agrees to the collection, processing, and use of its data by Winch Logistics Services for the purposes described above, in full compliance with the applicable laws of the Arab Republic of Egypt.