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Terms and Conditions for Companies Dealing with Winch Logistics Services


Last Updated: 11-11-2025
First: Definitions
For the purposes of these Terms and Conditions, the following terms shall have the meanings indicated next to each of them unless the context requires otherwise:
Winch Logistics Services Company (hereinafter referred to as “Winch”): The company that owns and operates the “Winch” application and its related online platform, specialized in providing smart transport services and connecting companies and individuals with transport service providers.
Commercial Client / Partner Company (hereinafter referred to as “Client”): Any commercial entity or company that uses the “Winch” application to request transport or shipping services.
Application / Platform: The digital system owned by Winch that is used to organize transport operations, manage orders, payments, and tracking.
Service: Any cargo transport or shipping operation carried out through the application by Winch drivers or its approved service providers.
Agreement: Refers to these Terms and Conditions, including all related appendices and complementary policies.
Fees / Commissions: The amounts due to Winch in return for using the platform or completing transport services.
Parties: Refers collectively to Winch Logistics Services Company and the Commercial Client.
Second: Scope of the Agreement
This Agreement governs the relationship between Winch Logistics Services Company and the Commercial Client in connection with the use of transport services provided through the Winch application.
The Client acknowledges that Winch acts as a technological intermediary between the Client and the drivers or service providers and is considered a direct party to the executed transport contracts.
Use of the application is subject to these Terms and Conditions as well as any other policies issued by Winch from time to time.
Third: Registration and Usage Conditions
  • The Client must register an official account under its correct trade name and provide all required documents, including the commercial registration and tax card, if applicable.
  • The Client acknowledges that all data submitted to Winch is accurate and up to date and bears full responsibility for any incorrect information.
  • Winch reserves the right to reject or suspend any Client account in case of non-compliance with these terms or submission of inaccurate data.
  • The Client must not use the platform for any unlawful purpose or any activity that may harm the reputation of Winch or its users.
  • All financial and administrative transactions must be conducted exclusively through the Winch application or official company channels.
Fourth: Winch Logistics Services Obligations
Winch commits to:
  1. Providing a secure and reliable electronic platform that enables Clients to request transport services easily.
  2. Selecting verified and approved drivers and transport providers.
  3. Monitoring service quality through a rating and review system.
  4. Providing ongoing technical and customer support during platform usage.
  5. Maintaining the confidentiality of Client business data in accordance with the approved Privacy Policy.
Fifth: Obligations of the Commercial Client
The Client agrees to:
  1. Accurately specify transport request details (type, weight, address, loading and delivery times).
  2. Ensure that the transported goods are legal and free from prohibited or hazardous materials.
  3. Pay all service fees on time through the available payment channels.
  4. Notify Winch immediately in case of any complaint, damage, or loss of goods.
  5. Refrain from direct communication with drivers outside the application for off-platform services.
  6. Preserve the company’s reputation and not use the Winch trademark without written authorization.
Sixth: Pricing and Fees
  • Service prices are determined based on the type of service, distance, weight, and location, and are displayed to the Client before confirming the order.
  • Winch charges a commission or service fee for using the platform.
  • Winch reserves the right to adjust prices or fees at any time after notifying the Client through the app or via email.
  • In the event of delayed payments, Winch reserves the right to temporarily suspend the Client’s account or apply late fees as permitted by law.
Seventh: Execution and Delivery Responsibilities
  • Winch is not directly responsible for carrying out the transport operations; these are performed by verified drivers or registered carrier companies.
  • The Client acknowledges that responsibility for the safety of goods during transport lies with the executing driver or service provider.
  • In the event of damage or loss of goods, claims shall be handled in accordance with Winch’s claims and compensation policy.
  • Winch bears no responsibility for delays resulting from force majeure or unforeseen circumstances beyond its control.
Eighth: Confidentiality and Data Protection
  • Winch is committed to maintaining the confidentiality of all Client data and transaction information.
  • The company may use operational data for analysis, service improvement, and development purposes only.
  • The Client is prohibited from sharing or using driver or end-customer data for marketing purposes without Winch’s prior written consent.
Ninth: Intellectual Property
All intellectual property rights, trademarks, logos, and content of the Winch application are the exclusive property of Winch Logistics Services Company.
The Client may not copy, modify, republish, or exploit any part of the platform without prior written approval from the company.
Tenth: Duration and Termination of the Agreement
  • This Agreement becomes effective upon the Client’s acceptance of the terms and remains valid as long as the Client uses Winch services.
  • Either party may terminate the Agreement by giving the other party at least 30 days’ written notice.
  • Winch reserves the right to terminate immediately in case of any violation of these terms or misuse of the platform.
  • Termination does not affect any rights or obligations accrued prior to the termination date.
Eleventh: Legal Liability
  • The company shall not be liable for any indirect or consequential losses, including loss of profit or business reputation.
  • In all cases, Winch’s total liability—if any—shall not exceed the value of the disputed service.
Twelfth: Amendments and Updates
  • Winch reserves the right to amend these terms at any time.
  • Such amendments become effective immediately upon being published on the app or communicated to the Client.
  • Continued use of the application after the update constitutes implied acceptance of the revised terms.
Thirteenth: Governing Law and Dispute Resolution
These Terms and Conditions are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.
Any disputes arising between the parties shall be submitted to arbitration or the competent courts within the Arab Republic of Egypt.
Fourteenth: Acknowledgment and Acceptance
The Client acknowledges that they have carefully read and fully understood these Terms and Conditions, and that their use of the Winch Logistics Services application constitutes full and unconditional acceptance of all its provisions.
 Terms and Conditions for Passengers Using the "Winch" Transportation Service App in Egypt


Last Updated: January 25, 2026

1. Introduction and Acceptance of Terms
By using the "Winch" smartphone application ("the App") to request transportation services, you agree to be bound by these passenger-specific Terms and Conditions ("Agreement"). If you do not agree to any of these terms, please refrain from using the App immediately.
2. Eligibility for Use
  • You must be at least 18 years old to use the App and request services.
  • Minors may only use the service under the supervision of an adult who is responsible for placing the request and making the payment.
  • The user confirms that they are legally competent to contract according to Egyptian laws.
3. Registration and Secure Use of Account
  • You must provide accurate and complete information when creating your account (name, phone number, profile picture).
  • The user is solely responsible for all activities conducted through their account.
  • The App must be notified immediately of any unauthorized use of the account.
  • The App reserves the right to suspend or terminate an account if illegal or violating activity is suspected.
4. Service Request and User Obligations
4.1 Request Process:
  • The pickup location and destination must be specified accurately.
  • You are requesting a service from an independent driver; the App acts solely as a technical intermediary.
  • The App displays an estimated fare before confirming the request.
4.2 Obligations During the Ride:
  • The personal information you provide to the driver must be accurate.
  • Adherence to the agreed-upon meeting time and location.
  • Treat the driver and vehicle with respect and observe general etiquette.
  • Comply with Egyptian laws, including wearing seat belts and refraining from smoking in the vehicle if prohibited.
  • The passenger bears full responsibility for their luggage and personal belongings.
4.3 Prohibited Conduct:
The passenger is prohibited from:
  • Requesting or encouraging the driver to violate traffic laws or Egyptian regulations.
  • Damaging or vandalizing the driver's vehicle.
  • Behaving inappropriately or in a manner that poses a safety risk.
  • Transporting luggage or goods that are legally prohibited.
5. Pricing and Payment
5.1 Pricing:
  • The fare is calculated based on distance, time, and other applicable factors in Cairo and Egyptian governorates.
  • Additional fees may apply in specific cases (e.g., long waiting times, toll roads such as highways).
5.2 Payment Methods:
  • Cash Payment: Payment is made directly to the driver in Egyptian Pounds (EGP).
  • You are responsible for having sufficient cash available.
5.3 Cancellation:
  • A cancellation fee may be applied if the ride is canceled a certain period after the driver's acceptance or if you are not present at the pickup location.
  • The driver reserves the right to cancel the ride in specific cases (e.g., significant passenger delay, inappropriate behavior).
6. Liability and Disclaimer
6.1 Role of the App:
The "Winch" app is a technological platform connecting passengers with independent drivers. We do not own the vehicles, employ the drivers, nor provide transportation services ourselves.
6.2 Limits of Our Liability:
  • We are not liable for any acts or negligence by the driver, including personal conduct.
  • We do not guarantee service availability in all areas, as this depends on driver availability in a given region, nor the precise accuracy of estimated arrival times. However, we strive to provide the best possible service.
6.3 Passenger Responsibility:
The passenger is responsible for:
  • Any damage caused intentionally or through negligence to the driver's vehicle or property.
  • Any legal violations they commit while using the service.
7. Privacy
  • We are committed to protecting your personal data in accordance with the provisions of Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations.
  • We use location data to facilitate ride requests, tracking, and service improvement.
  • For more details, please refer to our "Privacy Policy" within the App.
8. Suspension and Termination
We reserve the right, at our sole discretion, to suspend or terminate your right to use the App immediately and without prior notice if:
  • You violate these Terms and Conditions.
  • You act in a manner that poses a risk or nuisance to drivers or other users.
  • You provide false information.
  • You engage in any fraudulent or illegal activity.
9. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. You will be notified of substantial changes via the App or email. Your continued use of the service after the effective date of the modifications constitutes your acceptance of them.
10. Governing Law and Dispute Resolution
  • This Agreement is governed by and construed in accordance with the laws of the Arab Republic of Egypt.
  • Any dispute arising from the use of the service shall first be referred to our support channels for amicable settlement. If a resolution is not reached, the courts of the Arab Republic of Egypt shall have exclusive jurisdiction.
11. Contact and Support
For inquiries or complaints:
  • Support Email: supoort@winch.eg
  • Through the App: Send a complaint or request via the App, and you will receive a direct response.